Language Assistant See Language Assistant press coverage here
Communicate in ANY Language | Automate Communication Processes | Deliver Self-Service
What is Language Assistant (LA)?
Language Assistant (LA) is a suite of software applications that take your own processes and let you deliver
these electronically and interactively in any languages that you need, using either a desk-top PC, mobile tablet,
Kiosk (for self-service) or by phone.
Your processes can be as simple or complex as required (and can include British Sign Language and video content if required).
LA automatically identifies a particular individual’s language and delivers your processes to them in their own language,
reporting and logging all of your communications and their responses at every step, in English.
LA uses certified human translations - it does not use 'computer translations' which are notoriously inaccurate.
· Operators/Agents interact entirely in English · Customers/Clients interact entirely in their own language ·
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Examples of where LA can eliminate interpreter costs and improve process delivery include:
For Police: · Police-Station Front-Desk · Custody Suite Management · Vehicle Impound/Release.
For Local
Government: · Enquiries · Benefit Claims · Queue-Management/Triage
For Government
Agencies & NHS: · Border Control · Jobcentre Plus (DWP) · Hospitals and NHS Trusts
Because LA is designed to operate multi-lingually with any of your processes, these are just a few examples.
View/Download Further Information:
Please see the links on the left for information on your specific area of interest.
To contact us for more information please follow the 'contact us' link above.
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