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Language Assistant - The Language Technology that uses REAL, QUALITY-CERTIFIED translation - NOT "Computer-Translation"

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Overview > CommSOFT & LA

 

Language Assistant (LA)TM                                                                                                                             

                                                                            Read our Language Technology "White Papers"
                                                                            and Research
here

                                                                 
                                                                CommSOFT is part of SETsquared at the University of Surrey
        
        Communicate in ANY Language  |  Automate Communication Processes 
        Deliver Multi-Lingual Self-Service with
NO COMPUTER TRANSLATIONS


What is Language Assistant (LA)?

Language Assistant (LA) is a new type of language product - called "Conversation Automation" - which combines the best of human translation and interpreting (accuracy, quality, standards, legal compliance) with the best of hi-tech delivery (much less expensive, much faster & easier) without any compromise on quality.

LA works in any languages that you need, using either a desk-top PC, mobile phone, tablet or kiosk (for self-service) or by phone, without using unreliable 'computer translation'.

Your conversations/processes can be as simple or complex as required (and can include audio, sign languages and video content if required, as well as text).

LA
automatically identifies an individual’s language and delivers your conversation/processes to them in their own language, reporting and logging all of your communications and their responses at every step, in English.

(LA uses certified, quality-assured, standards-compliant human translations - it does not use 'computer translations' which are notoriously unreliable, uncertified and inaccurate).



 
                             · Operators/Agents interact entirely in English

             ·
Customers/Clients interact entirely in their own language

                       · 50%-90% less expensive

              · 2x-4x faster than using interpreters

 
                   


Examples of where LA can eliminate interpreter costs and improve process delivery include:


For Police:                  · Police-Station Front-Desk    · Custody Suite Management    · Vehicle Impound/Release.

For Local
Government:
             
· Enquiries    · Benefit Claims    · Queue-Management/Triage

For Government
Agencies & NHS:
      
· Border Control    · Jobcentre Plus (DWP)    · Hospitals and NHS Trusts

 

Because LA is designed to operate multi-lingually with any of your processes, these are just a few examples.


View/Download Further Information:                                                         

Please see the links on the left for information on your specific area of interest.


       
                  
                                            To contact us for more information please follow the 'contact us' link above.

 

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