Language Assistant (LA)TM - the language technology designed for organisational use and needs (not a 'consumer gadget') which uses 'real', professionally-done translations, not unsafe 'machine translations' (MT).
NEWS: CommSOFT invited to advise
UK Parliament on risks of computer/machine translation - "Death by Machine Translation"
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here>
Language Assistant is an entirely
new
type
of language product - called "Conversation Automation" - which combines the best of human translation and interpreting (accuracy, quality, standards, legal compliance) with the best of hi-tech delivery (much less expensive, much faster & easier) without any compromise on quality.
LA works in any languages that you need, using either a desk-top PC, mobile phone, tablet or kiosk (for self-service) or by phone, without using unreliable 'computer translation'.
Your conversations/processes can be as simple or complex as required (and can include audio, sign languages and video content if required, as well as text).
LA automatically identifies an individual’s language and delivers your conversation/processes to them in their own language, reporting and logging all of your communications and their responses at every step, in English (or another 'base' language).
(LA uses certified, quality-assured, standards-compliant human translations - it does not use 'computer/machine translations' which are notoriously unreliable, uncertified and inaccurate).
·
LA Users/Operators/Agents interact
entirely in English (or whichever is your local language)
· Customers/Clients interact
entirely in their own language
· 50%-90% less expensive than using interpreters
· 2x-4x faster than using interpreters
Examples of where
LA can eliminate interpreter costs and improve process delivery include:
For Police:
· Police-Station Front-Desk · Custody Suite Management · Vehicle Impound/Release.
For Local Government:
· Enquiries · Form/Application Completion (e.g. for benefits) · Queue-Management/Triage
For Gov't Agencies & NHS:
· Border Control · Jobcentre Plus (DWP) · Hospitals and NHS Trusts (clinical and administrative)
(Because
LA is designed to operate multi-lingually with
any
of your processes, these are just a few examples.)